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Webshop Terms and Conditions

General Terms and Conditions of Palladio Trusted Advisers AG’s webshop (hereafter: Palladio).
These general terms and conditions of sale apply to all purchases made via our website:

The content of this website is protected by copyright. The duplication of information or data, in particular the use of texts, text parts or pictorial material requires our previous agreement.

All products are delivered as long as stocks last. If an article is not available for a longer period of time, you will be informed and you have the possibility to cancel your purchase.

The images shown on the website are for illustration purposes only and are not binding. In particular the delivered color and box size of a product can deviate from pictures in the shop.

Palladio reserve the right to change prices. The prices shown on the website are in Swiss francs, including VAT. Not included are handling charges and shipping costs. These will be charged separately during the ordering process. The shipping costs are calculated on the basis of the parcel size. The maximum number of items per order is limited in order to give accurate shipping costs. For bulk orders revert to Promotions are only valid as long as stocks last.

Items are shipped from Switzerland. International customers do not pay Swiss VAT. The price is adjusted accordingly during check-out. Depending on the shipping destination, the country’s customs and VAT may be charged to you direct by the importer.

By placing an order, the customer accepts these general conditions of sale. We reserve the right to refuse any order from a customer.

Costs resulting from undeliverability (wrong or insufficient address) will be charged to the customer.

The goods remain the property of Palladio until full payment has been received.

Customers can pay by credit card or Paypal only.

Palladio may ask the customer to write a product review after purchase. The option to write reviews is restricted to verified buyers.

Exchange or return only by telephone agreement or email within 8 days possible. The goods must be unopened, in their original packaging, in perfect condition and unused. The shipping costs in case of a return of the goods are to be paid by the customer. For reasons of copyright we do not accept returns of opened goods. In the case of a return without comment, the invoice amount will be demanded in full.

Special orders (large quantities, special color, etc.) which are specially organized for customers, can not be taken back.

These General Terms and Conditions are exclusively subject to Swiss law. The place of jurisdiction is Basel, the registered office of Palladio

Do you have any questions? Of course you can contact us at any time by email or by phone.

  • What We Do

    Palladio Trusted Advisers are a small group of professionals dedicated to developing organisations and their leaders in complex and dynamic environments.


  • Contact

    Trusted Advisers
    Bachlettenstrasse 66
    4054 Basel

    +41 78 783 72 44

©2020 Bernhard Sterchi, Palladio Trusted Advisers AG.
All right reserved.